About SecureClient

Surpass SecureClient is a standalone test delivery app with offline test support and built-in protections against internet and device failure. If internet connection is lost, finished tests are uploaded to Surpass from SecureClient once internet connection is restored.

SecureClient also features lockdown capabilities that prevent candidates from leaving the test session.

NOTE: For information on what devices SecureClient is supported, read System Requirements.

Read the following sections and articles in the SecureClient area of the Surpass Help Site to learn more:

  • SecureClient Basics – Learn more about the SecureClient application’s capabilities, how to install it, and how to download tests to SecureClient ahead of time to be taken offline. SecureClient requires a minimum of 4GB of RAM and a processor speed of 1.80 GHz.
  • SecureClient troubleshooting – Provides information on some of the common SecureClient troubleshooting issues that may be encountered and offer advice on how they can be fixed.
  • SecureClient best practice – Provides guidance and suggestions on how to ensure that SecureClient is up to date, performant, and free from interference or issue ahead of a test session.
  • Admin Console – SecureClient supports the download of tests to multiple devices in advance of a test session using the SecureClient Admin Console. If these tests are then taken offline, users can manually upload them to the server in preparation for marking.
  • SecureClient for iPad/Mac limitations – Tests can be taken in a separate SecureClient application for iPads and Macs, but these applications have their own functional limitations.
NOTE: You can configure tests for SecureClient in both the Test Wizard (in Item Authoring) and Test Creation. For more information, read About test types in the Test Wizard and Configuring a test for SecureClient.
NOTE: This form is to provide feedback to help improve the Surpass Help documentation only. If you need live support, contact support@surpass.com.