SecureClient

SecureClient Basics

This area of the Help Site is the perfect introduction to learn about the SecureClient application, our standalone test delivery app with offline test support and built-in protections against internet and device failure. In this section you can find detailed information on what the SecureClient is, how to install it, and how to download tests to take later.

Troubleshooting

This article contains information on some of the common troubleshooting issues that may be encountered using SecureClient for each operating system and provides advice on how they can be fixed. If you are still encountering any issues after referring to this article, contact support@surpass.com.

Best Practice

This article provides guidance and suggestions on how to ensure that SecureClient is up to date, performant, and free from interference or issue ahead of a test session, including information on the impact of external applications and different antivirus software.

Admin Console

The SecureClient Admin Console is where users can download multiple tests to a device in advance of a test session. This area of the Help Site explains how to add Surpass instances to the SecureClient Admin Console and how to use it to download tests.

Surpass Test Driver

 For everything you need to know about a candidate's experience of starting, taking, and finishing a test in Surpass, read the Using the Surpass test driver section of Test Delivery in the main Surpass Platform documentation.

Invigilate

Are you looking for help with the Invigilate screen in Surpass? Read the About the Invigilate screen section of Test Administration in the main Surpass Platform documentation for comprehensive information on managing test sessions and candidates access to them.

System Requirements

Ensuring your system(s) meet the required minimum specifications to run SecureClient is essential. This link takes you to the minimum specifications required to run SecureClient on all its supported operating systems, found in the System Requirements article in the Resources section of the Help Site.