Quotas > Reviewing escalated responses in the Quotas screen

Reviewing escalated responses in the Quotas screen

WARNING: You must use the Surpass Viewer to view or mark Flash test content in SecureMarker. For more information, read Installing the Surpass Viewer.

NOTE: You must have the Quotas > Review Escalated Items permission to review escalated responses in the Quotas screen.

In SecureMarker, examiners cannot mark candidate responses unless they are assigned a quota for specified items. Quotas can either be unlimited or for a fixed number of responses. Examiners with unlimited quotas can mark responses freely until the response pool is empty. Examiners with fixed quotas can only mark the number of responses they have been assigned.

This article explains how to review escalated responses in the Quotas screen of SecureMarker, including how to de-escalate a response.

1. Go to the Quotas screen

To view the Quotas screen, select Quotas on the navigation bar.

NOTE: For more information about Quotas, read About the Quotas screen in SecureMarker.

2. Select a qualification and exam

3. Choose an item

Choose an item containing an escalated response in the Items grid. Items containing escalated responses are indicated by the arrow icon: .

4. Select Review Escalated Items

Select Review Escalated Items to review the item containing the escalated response.

5. Choose a response in the Escalated Items screen

Choose an escalated response to review in the Escalated Items screen.

About the Escalated Items screen

The Escalated Items screen displays all escalated responses in your chosen exam.

Refer to the following table for more information about each column in the Items grid of the Escalated Items screen.

Column	Description
Response ID	Displays the response’s unique ID number.
Item Name	Displays the name of the item or the item group.
Examiner	Displays the name of the examiner who escalated the response.
Date Escalated	Displays the date on which the response was escalated.
Issue(s)	Displays the reason for the escalation.
Comment	Displays comments left by the examiner.
Country	Displays the country in which the exam was sat.
Centre	Displays the centre in which the exam was sat.

You can navigate through pages of data using the Page menu. Use the Rows entry field to define how many rows are displayed in the Escalated Responses grid. Select Refresh to update the number of rows.

Filtering escalated responses in the Escalated Items screen

Select the expander () on a column header to open a filter menu. Columns with filters applied are indicated by the filter icon: . You can combine filters across multiple columns.

For Response ID, Item Name, and Examiner, select Ascending to filter the column content in ascending order (A-Z). Select Descending to filter the column content in descending order (Z-A). Choose which option you want to view. Select Apply to save the filter. Select Clear to reset the filter.

For Date Escalated, you can either select Today to only display responses that match the current date or use the date picker to choose a date range. Select Apply to save the filter. Select Filter off to reset the filter.

For Issue(s), choose which issue you want to view. Select Apply to save the filter. Select Clear to reset the filter.

For Comment, select Ascending to filter the column content in ascending order (A-Z). Select Descending to filter the column content in descending order (Z-A). Use the text field to filter column contents based on a specified string. Select Clear to reset the filter.

For Country and Centre, choose which centre or country you want to view. Select Apply to save the filter. Select Clear to reset the filter.

Select Clear Filters to reset all filters.

Exporting data to a spreadsheet

Select Download CSV in the Escalated Items screen to export the Escalated Items data to a spreadsheet.

6. Select View Item

Select View Item in the Escalated Items screen to review the escalated response.

7. Review the escalated response

The Review Escalated Items screen displays the escalated response. In this screen, you can also view mark schemes, read issues about the response, and submit marks. For more information on how to mark responses, read Marking responses in SecureMarker.

The Escalated By field displays the user name of the examiner who escalated the response.

In the Issues & Comments dialog, you can view the issue raised about the response. Select the expander () to hide the dialog.

De-escalating a response

You might want to de-escalate a response if it requires no further action or has been escalated by mistake. You can de-escalate responses in the Review Escalated Items screen. Select De-escalate to de-escalate the response.

Select OK to confirm you want to de-escalate the response. De-escalated responses must be reassigned to examiners for marking.

Assign marks to the escalated response

To assign a mark to the escalated response, enter a mark in the Mark Awarded field.

Select Submit to open the Submit Mark dialog.

In the Submit Mark dialog, you must confirm the issue with the escalated response and enter a comment, if necessary. You can select multiple options from the Select Issue(s) list.

NOTE: If you select Not sure how to mark, Possible cheating, or Other, you must provide a comment.

Select Submit to submit the response as marked and return to the Escalated Items screen.

NOTE: You can also review escalated responses in Escalations. For more information, read Reviewing escalated responses in the Escalations screen.