SecureClient for iPad/Mac limitations
This article provides information on the functional limitations exclusive to SecureClient for iPad/Mac so that you can ensure your tests delivered on these devices run as smoothly as possible. Read SecureClient best practice for more information on ensuring that SecureClient is up to date, performant, and free from interference or issue ahead of a test session.
If you are encountering any issues with SecureClient for iPad/Mac not listed here, contact support@surpass.com.
Table of Contents
Adaptive tests
Adaptive tests cannot be delivered using SecureClient for iPad/Mac. For more information on Adaptive tests, read About LOFT/Adaptive tests.
Audio Capture question types
Audio Capture question types are not supported in SecureClient for iPad/Mac tests due to the way responses are stored. For more information on Audio Capture questions, read Creating an Audio Capture (HTML subjects).
Caliper tool
The caliper tool does not open in SecureClient for iPad tests. For more information on the caliper tool, read Using the Caliper tool in the test driver.
File Attach question types
File Attach question types are not supported in SecureClient for iPad/Mac tests. For more information on File Attach questions, read Creating a File Attach question.
This includes the simulated Word and Excel editors enabled for Managed File Attach XLSX and DOCX files if Requires BYOD Mode is enabled in Test Creation. For more information on BYOD mode, read ‘Setting up BYOD mode‘ in Configuring a test for SecureClient.
High-fidelity image viewer
The high-fidelity image viewer is not supported in SecureClient for iPad/Mac tests.
For more information on the high-fidelity image viewer, read Using the high-fidelity image viewer.
Highlight/strikethrough text
Text in question stems/answer options cannot be higlighted or striked through in tests taken on iPads like they can in tests taken on desktop devices. For more information on highlight/strikethrough, read Using the highlighting tool in the test driver and Using the strikethrough tool in the test driver.
Karabiner Elements
The keyboard customisation software Karabiner Elements is not supported in SecureClient for Mac tests and will prevent SecureClient for Mac from opening.
Media and source material file types
Only the following media and source material file formats are supported in SecureClient for iPad/Mac tests:
- BMP
- GIF (static)
- JPG
- MP3 (media only)
- MP4 (media only)
- PDF (shared resources only)
- PNG
- SVG
For more information on what media and source material file types are supported in other delivery methods, read ‘Supported file types’ in Importing files to the media library.
Microsoft fonts not displaying correctly
Microsoft-specific fonts revert to the closest available Apple font family on SecureClient for iPad/Mac.
Test feedback
Feedback shown to candidates at the end of tests is not supported in SecureClient for iPad/Mac tests. For more information on test feedback, read ‘Test feedback’ in Creating a test with the Test Wizard.
Videos not autoplaying
For items with MP4 video attached, the media does not autoplay in SecureClient for iPad tests. The Media Player Mode setting uses the Standard setting regardless of whether it is set to Autoplay. Candidates must manually start video playback.
For more information on video player options, read ‘Additional options’ in Adding video to an item.