Breadcrumbs SecureClient for iPad/Mac limitations

SecureClient for iPad/Mac limitations

This article provides information on the functional limitations exclusive to SecureClient for iPad/Mac so that you can ensure your tests delivered on these devices run as smoothly as possible. Read SecureClient best practice for more information on ensuring that SecureClient is up to date, performant, and free from interference or issue ahead of a test session.

If you are encountering any issues with SecureClient for iPad/Mac not listed here, contact support@surpass.com.

Table of Contents

Adaptive tests

Adaptive tests cannot be delivered using SecureClient for iPad/Mac. For more information on Adaptive tests, read About LOFT/Adaptive tests.

Audio Capture question types

Audio Capture question types are not supported in SecureClient for iPad/Mac tests due to the way responses are stored. For more information on Audio Capture questions, read Creating an Audio Capture (HTML subjects).

Caliper tool

The caliper tool does not open in SecureClient for iPad tests. For more information on the caliper tool, read Using the Caliper tool in the test driver.

File Attach question types

File Attach question types are not supported in SecureClient for iPad/Mac tests. For more information on File Attach questions, read Creating a File Attach question.

This includes the simulated Word and Excel editors enabled for Managed File Attach XLSX and DOCX files if Requires BYOD Mode is enabled in Test Creation. For more information on BYOD mode, read ‘Setting up BYOD mode‘ in Configuring a test for SecureClient.

High-fidelity image viewer

The high-fidelity image viewer is not supported in SecureClient for iPad/Mac tests.

For more information on the high-fidelity image viewer, read Using the high-fidelity image viewer.

Highlight/strikethrough text

Text in question stems/answer options cannot be higlighted or striked through in tests taken on iPads like they can in tests taken on desktop devices. For more information on highlight/strikethrough, read Using the highlighting tool in the test driver and Using the strikethrough tool in the test driver.

NOTE: This is a limitation of iPadOS devices and there is currently no fix for this issue.

Karabiner Elements

The keyboard customisation software Karabiner Elements is not supported in SecureClient for Mac tests and will prevent SecureClient for Mac from opening.

Media and source material file types

Only the following media and source material file formats are supported in SecureClient for iPad/Mac tests:

  • BMP
  • GIF (static)
  • JPG
  • MP3 (media only)
  • MP4 (media only)
  • PDF (shared resources only)
  • PNG
  • SVG

For more information on what media and source material file types are supported in other delivery methods, read ‘Supported file types’ in Importing files to the media library.

Microsoft fonts not displaying correctly

Microsoft-specific fonts revert to the closest available Apple font family on SecureClient for iPad/Mac.

NOTE: This is a limitation of iPadOS/MacOS devices and there is currently no fix for this issue.

Test feedback

Feedback shown to candidates at the end of tests is not supported in SecureClient for iPad/Mac tests. For more information on test feedback, read ‘Test feedback’ in Creating a test with the Test Wizard.

Videos not autoplaying

For items with MP4 video attached, the media does not autoplay in SecureClient for iPad tests. The Media Player Mode setting uses the Standard setting regardless of whether it is set to Autoplay. Candidates must manually start video playback.

NOTE: This is a limitation of iPadOS devices and there is currently no fix for this issue.

For more information on video player options, read ‘Additional options’ in Adding video to an item.

NOTE: This form is to provide feedback to help improve the Surpass Help documentation only. If you need live support, contact support@surpass.com.