Breadcrumbs WCAG Accessibility Statement: MVP

WCAG Accessibility Statement: MVP

Accessibility statement for Surpass

BTL Group Ltd (Surpass Assessment) is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience by using our dedicated accessibility team to meet the WCAG 2.1 standards.

The Web Content Accessibility Guidelines (WCAG) (version 2.1) defines three levels of conformance for designers and developers to improve accessibility: Level A, Level AA, and Level AAA. Surpass aim to accomplish AA standard. This statement applies to the Surpass platform. It does not apply to content on https://surpass.com/en-gb/ or related sites.

Accessibility statement for the Surpass Viewer

The Surpass Viewer is not currently assessed using WCAG 2.1 level AA. Not assessed means that the content has not been evaluated.

Accessibility statement for Surpass Administration

Surpass Administration is not assessed using WCAG 2.1 level AA. Not assessed means that the content has not been evaluated.

Accessibility statement for Surpass delivery

Tests in Surpass can be delivered in Flash or HTML. Each of these tests can be delivered using either a browser or our SecureClient application, which is only available for Windows and iPadOS.

SecureClient features lockdown capabilities that prevent candidates from leaving the test session and accessing any other apps on their device during the examination. This may stop some accessibility tools from working as they should.

Accessibility statement for Surpass Flash delivery

Surpass Flash delivery is non-conformant with WCAG 2.1 level AA. Non-conformant means that the content does not conform to the accessibility standard.

Accessibility statement for Surpass HTML delivery

Surpass HTML delivery is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

HTML Delivery

Compatibility with browsers and assistive technology

Surpass HTML delivery is compatible with Windows, Chrome OS, MacOS and iPadOS operating systems.

The following are not supported:

  • Android OS
  • Linux Operating Systems
IMPORTANT: Surpass HTML delivery is currently only considered for WCAG conformance on Windows operating systems.

Surpass HTML delivery is designed to be accessible for the following assistive technologies:

  • JAWS screen reader
  • NVDA
  • Dragon Naturally Speaking
  • Windows Magnifier

Accessibility of Surpass HTML delivery

The text will not reflow into a single column when you change the size of the browser window which can cause difficulty for partially-sighted users.

Reporting accessibility problems with Surpass HTML delivery

Surpass Assessment are always looking to improve the accessibility of the Surpass test driver. If you find any problems not listed on this page, or think we are not meeting accessibility requirements, contact: support@surpass.com.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about Surpass HTML delivery accessibility

Surpass Assessment is committed to making the Surpass test driver accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content in the MVP Test

The following areas of the product are considered to make up the MVP Test and were assessed for WCAG conformance:

  1. Test Profile settings:
    1. Checkboxes enabled
    2. Preferences button enabled
  2. Test navigation:
    1. Freely navigable test
    2. Finish button
  3. Enter Keycode screen:
    1. Keycode input
    2. Confirm Details
    3. Agree to Terms
  4. Item types:
    1. Multiple Choice
    2. Multiple Response
    3. Either/Or
    4. Numeric Entry
    5. Introduction/Information/Finish pages
  5. Progress bar
  6. Colour preferences
  7. End-of-test results screen

Within these areas the following non-accessible content has been identified:

Issue Description
 WCAG Criteria

Icons: Yellow warning icon does not pass colour contrast requirements

1.4.11 Non-text Contrast

Text Truncation: There are a few places where text gets truncated when resized or text settings are changed.

1.4.12 Text Spacing, 1.4.4 Resize Text

Reflow: Zooming in to a test causes horizontally scrolling.

1.4.10 Reflow

Contrast: The Confirm Incorrect Details icon does not pass colour contrast requirements.

1.4.11 Non-text Contrast

Alt Text: The logos on Confirm Details dialog should have meaningful alt text.

1.1.1 Non-text Content

Alt Text: The logos on Agree to Terms dialog should have meaningful alt text.

1.1.1 Non-text Content

Buttons: Buttons on Agree to Terms dialog should have a group name.

1.3.1 Info and Relationships and 3.3.2 Labels or Instructions

Multiple Response: Checkboxes used instead of radio buttons when only one answer is possible.

3.2.2 On Input

Disproportionate burden

Surpass Assessment believe that fixing the accessibility problems with some content would be disproportionately onerous as the relevant platform will be retired soon:

  • All Flash screens.

What we are doing to improve accessibility

Surpass Assessment are urgently fixing content which does not meet the Web Content Accessibility Guidelines version 2.1 AA standard. This accessibility statement will be updated each release.

Preparation of this accessibility statement

The above test has been carried out by the Digital Accessibility Centre (DAC). The DAC audit process comprises three strands of testing:

  1. Automated testing (where appropriate)
  2. Expert Review (technical compliance)
  3. User testing (disabled end-to-end experience) by a minimum of 7 of DAC’s in-house disabled testers, some using assistive technologies such as:
    1. JAWS screen reader
    2. Dragon voice activation software
    3. ZoomText magnification
    4. Keyboard only

Users with disabilities who do not require assistive software such as those with dyslexia, colour blindness, anxiety/panic disorder.

The Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach was used to decide on a sample of pages to test.

Accessibility fixes going into the product are tested by DAC on an ongoing basis.