WARNING: AI is prone to hallucination. It is essential you review any generated content, by checking the Surpass Help documentation itself, before relying on the information.
Surpass Help Copilot is designed to assist with using the Surpass Platform and navigating the Surpass Help documentation. Before asking Copilot for help, please read the ‘Best Practice’ guidance and ‘Known Issues’ in the following expandable sections:
When using Surpass Help Copilot, ensure you:
are clear and specific with your questions, using complete sentences
provide clear context by referring to specific areas of the Surpass Platform
use Surpass terminology, e.g. “multiple choice exam” rather than “level 4 HE1 exam”
break more complex queries up into separate questions.
EXAMPLE: Which filetypes can be used as source material?
EXAMPLE: In SecureMarker, how do you enable double marking?
EXAMPLE: What happens if a candidate loses internet connection during a test taken in SecureClient?
Surpass Help Copilot sometimes:
provides URLs that do not exist
mixes up functionality with similar purposes and/or terminology, e.g. Test Wizard and Test Creation
